As you've probably noticed, we do a lot of things at The Renewal Workshop differently from other businesses (e.g., no waste, circular systems, etc). One of the biggest differences is how we organize and manage. There's no traditional management structure or hierarchy around here. We operate using the principles of TEAL. As part of our TEAL process, we spend a lot of time working on our communication practices. At the heart, is a commitment to active listening. This shows up in what we do inside The Renewal Workshop and it shows up in how we engage with you.
It's why we're sharing our survey. The act of being present to hear your perspective and use it in service of solving problems is a reflection of our core values. We understand that we cannot continue to be a leader in circular business without the essential skill of being good listeners.
If you want to try out some of the tools we've used, here's the 7 Key Active Listening Skills chart that our team references and a fantastic article on ways to improve active listening skills from the Harvard Business Review. The beauty of this work is that it's a process we can always be practicing together.
Image © The Center for Creative Leadership