Renewal Process: Repair
This week we are exploring the second stage—out of six—of our renewal process. If cleaning is the bread of Renewed, then repair is the butter. These first two stages truly restore products to their like-new glory.
After the product is fully cleaned, it is re-inspected by our Quality Lead and either approved for labeling or the item is prepped for repair. About 50% of Renewed product is professionally repaired in some way by our factory crew.
A word about our Sew Techs: They are the rock stars of our company! We depend on them for sewing, assembly and repair on industrial sewing machines and other specialized machinery. We are like a family here and we work closely to reach daily and weekly production goals.
Our Sew Techs are expert at making sure repairs made to the outside of a product are invisible. Renewed products won't have external fabric repairs such as visible patches. When we replace snaps, buttons and zippers, we often don’t have exact matches but we choose replacements that easily blend in. We also make repairs to tears, holes or snags on the inside of products or in linings so you may see some sign that a repair was completed but you will also see it was done with precision and care.
All repairs respect the original design and quality of the garment. The Renewal Workshop works in collaboration with our brand partners to set quality standards and we have a guideline for every kind of repair. Through each step of the process, our goal is to honor the standards of our partners and to provide a product that you, the renewed consumer, will cherish and enjoy.