SHIPPING & RETURNS

Shipping & Orders

We strive for fast and efficient shipping with environmentally responsible and reusable packaging.

HOW MUCH WILL SHIPPING COST?

The Renewal Workshop Members - Ground Shipping is FREE

All other orders are sent via USPS ground and the cost is $8.

Orders to Canada will be adjusted based on location and the actual rate charged.

Returns are paid by the customer except in the following cases; The Renewal Workshop Members get free shipping and returns or if the item has a quality item or was mis-labeled and the customer wishes to return it.


WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?

We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 1 day during normal business hours to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.

Estimated Shipping Times:

Currently The Renewal Workshop ships via USPS Ground - so expect to see your product in 5 - 7 business days. 

Unfortunately, The Renewal Workshop does not yet offer Overnight, Expedited or Saturday delivery and doesn’t ship on non-business days.

Your order will arrive via USPS. If you are unable to receive USPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.


WHAT IF I HAVE SPECIAL DELIVERY REQUIREMENTS?

We’re happy to help you with your special delivery requirements. For example, if you can’t receive USPS, but also have no PO Box. Please send us a message using our contact us form and we will do everything we can to accommodate your delivery needs.


I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?

You bet - humans are good at making mistakes. The goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, The Renewal Workshop customer service team may be able to help. Contact them during normal business hours, M-F, 8:00 a.m. – 5:00 p.m. Pacific Time zone or email us at hello@renewalworkshop.com.


DOES THE RENEWAL WORKSHOP SHIP INTERNATIONALLY?

Not yet.  But we are working on this. Stay tuned and in the meantime please reach out to our customer service team with requests hello@renewalworkshop.com 


RETURN SHIPPING COST

Return shipping is paid by the customer and not provided by The Renewal Workshop. You may use whichever method of shipping is best for you (USPS, FedEx, UPS, etc).

If this is for an item where there is a quality issue or mis-information on our part, The Renewal Workshop will be covering the shipping costs to return it to us. Please complete our returns form and we will send you a pre-paid shipping label.

Warranty Shipping Cost

The Renewal Workshop will cover the cost of return shipping only in the case where the customer identifies an issue upon receipt of the product. Should you require a repair on the product after use, then it falls under our warranty policy and we will repair the item within 1 year of purchase (see our warranty policy below).

Warranty, Returns & Exchanges

If for any reason, you do not absolutely love your purchase, return it within 90 days and we will be happy to provide a full refund. Refunds are made at the purchase price. Just fill out this form and ship us the product. 

If you love your product, but it needs a repair it is under warranty for a year. Just fill out this form and ship us the product.

If you have questions about your options please reach out to us at hello@renewalworkshop.com or 541 – 436 - 3054

Hours 8am – 5pm Pacific Time zone Monday – Friday.


The Renewal Workshop Warranty Policy

The Renewal Workshop’s Renewed products are warranted to YOU - the owner of the renewed product - for defects in or damages to the specific repair we made, and/or defects in the whole product for one year after the renewed product was purchased.

If a product fails as per warranted above, we will repair the product without charge or replace it with a similar product at our discretion.

TRW’s warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

To expedite the turnaround of your product, please send it back cleaned. 


WHAT ABOUT EXCHANGES?

TRW is a new kind of apparel company that takes discarded apparel and turns it into something new. Our process adds value to each of our individual products in different ways making them completely unique. Since all of our products are unique we are not able to offer exchanges.


HOW LONG DOES IT TAKE TO PROCESS MY RETURN/EXCHANGE & REFUND?

Turnaround time on refunds will be issued to your account within 7-10 business days of receipt (not including transit time for the item to arrive at The Renewal Workshop). Credits may take up to an additional 5 business days to post on your account. Once the refund is issued you will get a notification email letting you know.

Final credit to your account depends on the policies of the bank or institution of the card or account used.

Refunds are made at the purchase price.

Refunds will only be issued with proof of purchase via the order number. 


I ASKED FOR AN EXCHANGE, WHY DID I GET A REFUND?

Unfortunately, The Renewal Workshop cannot do exchanges. Each product from The Renewal Workshop is on its own journey and therefore we do not often have multiples of the exact same thing. Therefore, we have to provide a refund, so you can go ahead and pick a new product you will love. 

Returns are refunded to the original form of payment when purchased directly from The Renewal Workshop.


CAN MY TORN GARMENT BE REPAIRED?

We are happy to repair an item whenever possible. Contact our customer service department hello@renewalworkshop.com for more information on the repair process check out our warranty policy. To get started please fill out this form and ship us the product.